Refund and Cancellation Policy

1. Cancelling your plan

The monthly plan renews each month. You can cancel at any time by telling us in writing, using the contact details on this page, at least 7 days before your next billing date. The service then ends on the last day of the period you have already paid for, and you are not charged again. If you cancel less than 7 days before the billing date, the next month is still charged and the service runs to the end of it.

2. Setup fee

• If you cancel before the Markevix team has started your onboarding work, the setup fee is refunded in full.
• Once onboarding work has started, the setup fee is not refunded, because it pays for work already done such as setting up your workspace and helping connect your WhatsApp Business account.
• If we are unable to deliver the onboarding we agreed, we refund the part of the setup fee that covers the work we did not deliver.

3. Monthly plan fee

• A month that has started is not refunded part-way through, but you keep the service until it ends.
• If you were charged by mistake, charged twice, or charged after a valid cancellation, we refund that charge in full.
• If we cannot provide the service for an extended period because of a problem on our side, we will agree a fair adjustment with you.

4. Charges we cannot refund

Meta bills WhatsApp message charges to you directly, so Markevix cannot refund them. Fees that Meta or other third parties charge you are also outside our control.

5. How to ask for a refund

Write to us using the contact details on this page and include your invoice number and the reason. We reply within 3 working days. If a refund is due, we send it to the original payment method, or by bank transfer if you paid that way. Refunds usually reach your account within 5 to 7 working days after we approve them; the exact time depends on your bank or card provider.

6. Failed or duplicate payments

If money left your account but the invoice still shows as unpaid, or you paid the same invoice twice, write to us with the payment reference. After we confirm it, the extra or unmatched amount is refunded to the original payment method within the same 5 to 7 working days.