Data Deletion

1. Who can ask

• A person whose mobile number was given to us by one of our business customers, for example someone who received a WhatsApp message sent through Markevix.
• A customer's team member who has an account on Markevix.
• A visitor who sent us an enquiry through our website.
• A business that wants its Markevix workspace and contacts removed.

2. How to ask

Send an email to the contact shown at the bottom of this page with the subject “Data deletion request”. Tell us your name, the mobile number or email address we hold (and the business that messaged you, if you know it). We may reply to confirm that the request comes from you before we act on it.

If you only want to stop receiving WhatsApp marketing messages, you can reply STOP to the message. We record this straight away and that business cannot message you again through Markevix.

3. What we do

• We confirm that we received your request and tell you what we found.
• We delete or anonymise your personal information within 30 days, and tell you when it is done.
• If the information was given to us by a business customer, we pass the request to that customer too.
• For a business workspace, we disconnect its WhatsApp account, destroy the stored access token, and delete its contacts and messages as described in our Privacy Policy.

4. What we keep

Some records stay after a deletion request. These are the opt-out record and the proof of consent for a number, which prevent that number from being messaged again by mistake; invoices and payment records that tax law requires us to keep; and limited security logs. We keep these only for those purposes.

5. If you signed in with Facebook

If you connected a WhatsApp Business account to Markevix through Facebook, you can also remove Markevix from your Facebook settings: open Settings, then Business integrations, find Markevix and remove it. Removing it ends our access through Facebook. To have the information we hold deleted, send us a request as described above.